es, you will receive the exact product displayed in the pictures on our website. We take great care to ensure that our product images accurately represent the items we offer. Each product is photographed under optimal lighting conditions to showcase its true colors, details, and features. However, please note that slight variations might occur due to:

• Monitor Settings: Colors may appear differently on various screens and devices.
• Handmade Items: If your product is handcrafted, minor differences are a testament to its unique, artisanal quality.

We strive for consistency and quality in every order. If you have any concerns or questions about a product before purchasing, please feel free to contact our customer support team for more information.

You can easily access and view your sales receipt through the following methods:

1. Via Your Email

After completing your purchase, a confirmation email containing your sales receipt is automatically sent to the email address associated with your account. Please check your inbox (and spam/junk folder) for an email from us with the subject line similar to "Your Order Receipt from Suzain Kashida."

2. Through Your Account on Our Website

If you have an account with us, you can view your receipts by following these steps:

1. Log In to Your Account:

   • Visit our Login Page and enter your username and password.

2. Navigate to Order History:

   • Once logged in, go to the "My Account" section.
   • Click on "Order History" or "My Orders."

3. Select the Relevant Order:

   • Browse through your list of orders and click on the order number for which you want to view the receipt.

4. View and Download Receipt:

   • Within the order details, you will find an option to view or download your sales receipt as a PDF for your records.

3. Contacting Customer Support

If you are unable to locate your sales receipt using the methods above, please reach out to our customer support team for assistance:

• Email: support@suzainkashida.com
• Phone:+923341164737 
• Contact Form: Visit our Contact Page and submit a request.

Please have your order number and relevant details ready when contacting support to help us assist you more efficiently.

We strive to make the return process simple and hassle-free. Follow these steps to return an item:

1. Check Eligibility

   • Time Frame: Return within 3 days of receiving your order.
   • Condition: Item must be unused, in original packaging, and in the same condition as when you received it.
   • Exclusions: Personalized or custom-made items cannot be returned. Please refer to our Return Policy for more details.

2. Initiate the Return

   • Contact Us: Email us at support@suzainkashida.com or visit our Contact Page to submit a return request.
   • Provide Information: Include your order number, the item you wish to return, and the reason for the return.

3. Prepare Your Package

   • Include Essentials: Pack the item securely with the original packaging, all accessories, and your sales receipt or proof of purchase.
   • Use Provided Instructions: Follow any specific instructions or include the Return Merchandise Authorization (RMA) number if provided.

4. Ship the Return

   • Shipping Method: Use a trackable shipping service to ensure your return is received.
   • Address: Send the package to the address provided by our support team.
   • Costs: Return shipping costs may apply unless the return is due to our error (e.g., damaged or incorrect item).

5. Receive Your Refund or Exchange

   • Inspection: Once we receive and inspect your return, we will notify you of the approval.
   • Refund: Approved refunds will be processed to your original payment method within 7-10 business days.
   • Exchange: If you opted for an exchange, the new item will be shipped to you promptly.

Need Assistance? If you have any questions or need help with your return, please contact our customer support:

• Email: support@suzainkashida.com
• Phone: [Your Customer Support Phone Number]
• Contact Form: Contact Page

Yes, we regularly restock out-of-stock items—sign up for notifications on the product page to be alerted when they're available again.

We ship to most countries worldwide. Please visit our Shipping Policy page for detailed information on available regions, shipping rates, and delivery times